Delivery Time = Processing time + Shipping Time

Processing time differs from product to product. Some popular styles can be shipped out within 72 hours, while custom order may take up 30 days. Shipping time depends on the shipping company.

Our main office is in Edmonton, Alberta. Our products are designed in Canada and manufactured around the world.

we warrant that Daniella Branded products purchased from our online store and website. We will repair or may replace, in accordance with the provisions of this warranty policy, any Swarovski branded product during the duration of the warranty, if it is determined that the product has a material or manufacturer defect.

This warranty does not cover damage to Daniella branded products caused by accident, misuse and abuse, modification, attempted repair, negligence after purchase, ordinary wear and tear, and/or failure to follow the product’s Care Advice.

For Daniella’s Jewelry, a one-year warranty is offered for Daniella’s Jewelry and Accessories.

You may initiate a claim under this warranty by visiting our website and contacting Daniella team. Mail your defective product, in its original packaging, along with a copy of the receipt, and follow other related instructions

30-Ruturn and exchange policy

We want to ensure you to have a confident and comfortable shopping experience at Daniella. Within 30 days from the date of delivery, if for any reason, you are not satisfied with your purchase, you may return or exchange the unused item in its original condition and package as long as you contact us within the time frame.

Return & Exchange Conditions

1. Items returned without contacting us and authorization will not be accepted.

2. The time frame for return & exchange must not exceed 30 days from when the original order was received.

3. All items must be returned in their original condition, without scratches or signs of wear, and must not be resided or altered in anyway.

4. When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or Exchanges with no tracking will not be processed.

5. For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.